Apr 22, 2008
Today's Heads for HoT is direction (or direct(s), could be directing). I immediately thought of the aluminum plate at Bubba Gump restaurant. Every table has it which is actually serves as a direction for the crew.
If the plate says Run, Forrest, Run, the a staff will continue what it's doing and will not bother the guests on the table. But if they see the other side of this sign (which I missed taking a picture of) - Stop, Forrest, Stop - they will go to your table and ask what you need.
Isn't that a different way of checking on the customers' needs? Nice one.
Check out other HoT participants here. Have a great day! :)